Overconfidence effect
The overconfidence effect is when we are more confident in our judgments than our accuracy warrants. For many types of questions, answers we rate as "99% certain" are wrong a large share of the time. We underestimate uncertainty and overestimate how much we know. Related: Dunning–Kruger effect, Personal incredulity (inverse).
Examples
You are very sure you know the way to a place you've only been once; when you drive, you get lost.
A student is certain they did well in an exam and is surprised by a low grade, because they confused familiarity with the material with mastery.
Experts routinely give ranges for forecasts that are too narrow; the true outcome often falls outside the range they were "90% confident" in.
You are sure you remember a conversation accurately, but when you check a recording or another person's account, your memory is wrong in important ways.